rbaee's commitment to responsible gaming
Gaming should be a source of enjoyment — not financial stress. rbaee always places your safety and well-being first.
Why is responsible gaming important?
Online betting and casino games are a form of entertainment. rbaee believes that when gaming is done in a controlled and mindful way, it can be a genuinely enjoyable experience. However, if a player bets beyond their means or cannot stop playing, it can lead to serious problems.
On this page we explain how rbaee works to protect you, what tools are available to you, and where to get help if things go wrong. Always keep in mind while using our platform — gaming is for entertainment only, not a way to earn money.
For 21+ only: You must be at least 21 years old to open an account and play at rbaee. Allowing anyone under age to use this platform is strictly prohibited.
Quick help
If you feel gaming is getting out of control, contact us right away:
- 24/7 live chat support
- [email protected]
- Service available in Bengali and English
rbaee's protection tools
Set deposit limits
Decide for yourself how much you can deposit in a day, a week, or a month. Once a limit is set it takes effect immediately, and increasing it takes a little time — that pause helps you make a considered decision.
Session time-out
Set a maximum duration for each session yourself. When the time is up, you will be logged out automatically. This tool is most effective for avoiding the habit of spending long hours on screen.
Self-exclusion
If you want to step away from the platform for a set period — 7 days, 30 days, or longer — activate self-exclusion. During this time no betting will be possible from your account.
Bet limits
You can control not only deposits but also how much you bet in total over a given period. This limit can be easily adjusted from your account settings.
Minor protection
rbaee is for players aged 21 and above only. Age is verified when an account is created. If younger family members can access your device, use a browser PIN or password lock.
24/7 support team
At any time of day or night, our support team is here for you. Reach us via live chat or email ([email protected]) and speak in Bengali.
Recognise the signs of problem gambling
Problem gambling develops gradually. Often a person does not realise when it has shifted from entertainment to a problem. Watch for the following signs:
- A tendency to bet more in order to recover lost money
- Hiding gambling from family or friends
- Repeatedly trying to stop playing but being unable to
- Betting with household money or funds set aside for emergencies
- Feeling anxious or irritable when unable to play
- Prioritising gaming over sleep, eating, or work
If you notice these signs, take action now
If you notice even one of the signs above in yourself, contact rbaee support without delay. Our team will help you with complete confidentiality.
You can activate self-exclusion on your account immediately or temporarily close your account. Making that decision takes courage.
How to set your own limits
Decide on your budget in advance
Deposit only the amount you can afford to spend on entertainment each month. Never use household funds, borrowed money, or emergency savings for betting.
Set a deposit limit in account settings
After logging in to your rbaee account, go to the settings section and set a daily, weekly, or monthly deposit limit. This limit takes effect immediately.
Keep your session time limited
Avoid playing for long stretches at a time. Set a time limit for yourself before each session and stick to it. The session time-out feature will help with this.
Take a break after a loss
If you have a big loss in a session, take a break instead of jumping straight back in. Decisions made with the intention of "recovering losses" are generally harmful.
Take a break when you need one
If you want a temporary break, activate a cooling-off period from your account. During this time you will not be able to log in. Choose the length of the break yourself.
Use self-exclusion
If you need a longer break, use the self-exclusion feature. During this period no transactions or betting will be possible on your account.
Talk to support
Contact us at any time via live chat or email ([email protected]). Let us know what you are going through and our team will help you move in the right direction.
Tell someone close to you
Letting a family member or a trusted friend know about your gaming habits can help them keep you accountable. Seeking support is far more effective than facing a problem alone.
Age verification and child protection
rbaee strictly prohibits anyone under 21 from using the platform. Age is verified when an account is created, and rbaee reserves the right to request additional verification at any time. Providing false information about your age may result in account closure.
If younger family members can access your device, use password protection on your browser. Make it a habit to always log out of the rbaee app or website.
A commitment to safe and fair gaming
rbaee uses SSL encryption to keep all your data and transactions secure. Our games are operated to ensure fair play, where every outcome is independent and not predetermined. We believe transparency and honesty are the foundation of lasting trust.
Your deposits and withdrawals are completely secure. A minimum of ৳200 can be deposited and a minimum of ৳800 withdrawn via bKash, Nagad, and Rocket — typically processed within 30 minutes to 3 hours.
Frequently asked questions
Play safe, stay happy
We are always ready to keep your experience at rbaee secure and enjoyable. Read the FAQ or speak to support to learn more.