rbaee's Privacy Policy

Protecting your personal information is our top priority — find out how we collect, use, and keep your data safe.

Last updated: January 2026

1. Introduction & Scope

rbaee ("we", "us", "platform") is an online betting and casino service provider operating for Bangladeshi players. This privacy policy explains what information we collect, why we collect it, how we use it, and who we share it with — when you use our website rbaee.lat, create an account, make transactions, or contact our customer support team.

By using our services, you confirm that you have read and accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact the support team to close your account.

This policy should be read together with rbaee's terms and conditions. Both documents together define the legal relationship between us and you.

2. What Information We Collect

2.1 Information You Provide

The information you provide directly includes:

Name and date of birth (for age verification — for users aged 21+ only)
Email address and mobile number
Preferred username and password
bKash, Nagad, or Rocket number (for transactions)
National ID or other government-issued document details for identity verification
Messages sent via live chat or email

2.2 Automatically Collected Information

The following is recorded automatically when you use our site:

IP address and device identification information
Browser type, operating system, and screen resolution
Log data on which pages you visited and for how long
Gaming activity history (bets, wins, losses)
Transaction date, time, and amount
Cookie and similar tracking technology data

3. Purpose of Using Your Information

3.1 Providing and Operating Services

rbaee uses your information mainly for the following reasons:

  • Creating and managing your account
  • Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
  • Sending information about bonuses, promotions, and rewards
  • Storing your gaming history and account statements
  • Resolving login issues, payment problems, or any other technical difficulties

3.2 Security and Fraud Prevention

We use your information to:

  • Detect and prevent unauthorized access to accounts
  • Identify multiple accounts or fraudulent activity
  • Ensure compliance with responsible gaming rules
  • Verify age (our services are for users aged 21+ only)

3.3 Communication and Customer Support

We use your contact information to operate our 24/7 live chat and email support. Each customer support conversation may be saved for the purpose of improving service quality.

3.4 Marketing and Communications

With your consent, we may send you new offers, promotions, or game-related updates. You can stop receiving such communications at any time by notifying our support team.

4. Sharing and Disclosure of Information

4.1 Sharing with Third Parties

rbaee does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

Payment processors: Information required to complete transactions through bKash, Nagad, and Rocket is shared with those providers.
Technology service providers: Software and hosting companies that help operate our platform — they access only the information necessary and are bound by strict confidentiality agreements.
Legal obligations: We may be legally required to disclose information in response to a court order or valid government directive.
Fraud investigations: We may cooperate with security agencies when needed to investigate fraud or unlawful activity.

4.2 Business Changes

If rbaee is merged, acquired, or restructured, your information may be transferred to the new entity. You will be informed in advance, and this same privacy policy will continue to apply.

5. Cookies and Tracking Technologies

5.1 What Cookies Are and Why We Use Them

Cookies are small text files that our website stores on your device. rbaee uses the following types of cookies:

Essential cookies: For maintaining login sessions, security verification, and core platform functionality.
Performance cookies: To analyze which pages are used most and improve site speed and experience.
Preference cookies: To remember your language and account preferences.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some important parts of our service from working correctly, such as login and payment processes.

6. Data Security Measures

6.1 Technical Security

rbaee uses industry-standard technology to keep your information secure:

SSL encryption: All data between your browser and our servers travels through encrypted channels.
Password hashing: Your password is not stored directly — only an encrypted hash is kept.
Firewall and access controls: Only authorized staff have access to our database, and it is regularly audited.
Regular security testing: Our systems undergo regular security audits.

6.2 In the Event of a Data Breach

If a data breach occurs and affects your information, we will notify you as soon as possible and take prompt action to limit the damage. Please note, however, that no one can guarantee 100% security on the internet — keeping your password confidential and changing it regularly is your own responsibility.

7. Data Retention Period

rbaee retains your information only for as long as necessary. The main principles are:

Active account: All profile and transaction data is retained for as long as your account remains active.
After account closure: Some information may need to be retained for a defined period after account closure for legal, regulatory, and fraud prevention reasons.
Transaction records: Financial transaction data is generally retained for an extended period due to possible legal obligations.
Marketing data: Information used for marketing purposes is deleted promptly once you withdraw your consent.

If you have specific questions about retention periods, please contact our support team.

8. Your Data Rights

Access and Correction

You have the right to know what information is stored in your account and to correct any inaccurate data. Some information can be changed directly from the account page; for others, please contact support.

Data Deletion

In certain circumstances you may request that your data be deleted. However, some information may not be possible to delete if there are legal obligations or ongoing disputes.

Withdrawal of Consent

You have the right to withdraw consent you have given for marketing communications or optional activities at any time. Withdrawing consent does not affect the validity of data processing carried out prior to withdrawal.

Data Portability

You may request a copy of your account data. This request will be processed subject to verification. Information will be provided after your identity has been confirmed.

To exercise any of the above rights, please contact our support team. We will respond to your request as promptly as possible.

9. Protection of Minors' Information

rbaee's services are for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. The age verification process is an integral part of our site.

If we are informed in any way that a minor's information has entered our system, we will immediately close that account and delete the associated data. If you have a concern, please contact us.

10. Policy Changes and Updates

rbaee may update this privacy policy from time to time. When changes are made:

For significant changes, we will notify you via your registered email or by a notice on the site.
The "Last updated" date at the top of the page always indicates the most recent version.
Continuing to use our services after a change is made will be taken as your acceptance of the updated policy.

We encourage you to visit this page regularly so you stay informed about the latest updates.

11. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our data protection team will carefully consider every request you make.

Email: [email protected]

Live Chat: 24/7 directly through the site

Language: Support available in Bengali and English

We aim to respond as promptly as possible. For complex privacy-related requests, verification may take some time.

Read related policies:

Terms & Conditions Responsible Gaming FAQ